Returns & Refunds
A Full refund is available on any product by Rio Hammocks within 14 days of receipt of your order, if not used. The below conditions apply :
- You will be responsible for all shipping costs incurred for the order and any costs associated with returning the item(s).
- No refunds will be available after the 14 Days period has expired.
- We do not accept returns for products which are not broken or delivered incorrectly.
- Customer pays for the shipping cost on returns, if nothing wrong with the product.
- For Defective/broken products – Rio Hammocks will pay for freight and refund.
Rio Hammocks offers a 12 month guarantee against defects in workmanship and materials. This guarantee means we will replace your Hammock at our expense if it does not meet our high quality standards, please read below.
If for any reason we need to replace your hammock but we do not have the matching colour of your hammock in stock, we will replace it with either another colour in the same size of your hammock or, if we have available the colour of your hammock in a bigger size then we can upgrade it and send a bigger size in that particular colour.
Please note that we won’t REFUND your money for any reason.
Free Delivery Australia Wide
Rio Hammocks offers FREE delivery for the purchase of any hammock(s) only within Australia.
Please contact us at firstname.lastname@example.org and will advise on costs and delivery times to your destination.
- Orders are dispatched within 24 hours of payment being received (Mon-Fri).
- Insurance is included in all our deliveries.
- Tracking number supplied to customer for easy online tracking
- Delivery times vary according to destination/postcode.
- We cannot deliver to PO Boxes. We use Fastaway as our preferred shipping partner and they do not deliver to PO Boxes.